juta888 Privacy Policy

1Who We Are — Data Controller

1.1 juta888 ("the Platform", "we", "us", "our") is the data controller responsible for the personal data of registered players and visitors to juta888.co. juta888 operates as a Malaysian-focused online gaming platform offering casino games, sportsbook wagering, slots, live dealer products, and related services.

1.2 This Policy is issued by juta888 and is subject to the data protection obligations applicable under the terms of the international gaming authority licensing under which juta888 operates. Players accessing juta888 from Malaysia should be aware that Malaysian data protection legislation — including the Personal Data Protection Act 2010 (PDPA) — may also be relevant to their use of the platform.

1.3 For any privacy-related enquiries, including data subject rights requests, please contact juta888 via live chat or at the email address provided in Section 14 of this Policy.

2Personal Data We Collect

2.1 juta888 collects the following categories of personal data in connection with your use of the platform:

2.2 juta888 does not knowingly collect sensitive personal data (such as health data, biometric data, or data revealing racial or ethnic origin) other than where required for identity verification purposes by applicable KYC regulations.

3How We Collect Your Data

3.1 Directly from you — when you register a juta888 account, complete KYC verification, make a deposit or withdrawal, contact customer support, or configure your account settings.

3.2 Automatically — when you access and use the juta888 platform, technical data including IP addresses, device information, session duration, pages visited, and game activity is automatically logged by juta888's systems.

3.3 From third parties — juta888 may receive identity verification data from KYC service providers, fraud screening data from payment processors, and in limited circumstances, information from publicly available sources for AML compliance purposes.

3.4 Via cookies and similar technologies — as described in Section 7 of this Policy.

4How We Use Your Personal Data

4.1 juta888 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and managing your juta888 account, including authentication, balance management, and account settings.
• Service delivery: Providing access to casino games, sportsbook wagering, slots, and all other juta888 products and features.
• Financial transactions: Processing deposits, withdrawals, and bonus credits in Malaysian Ringgit (MYR), and maintaining accurate financial records.
• Regulatory compliance: Conducting identity verification, age verification, AML screening, and maintaining records as required by juta888's licensing obligations.
• Responsible gaming: Monitoring account activity to identify indicators of problem gambling and administering responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account compromise, and other security threats.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance.
• Communications: Sending account-related notifications, transaction confirmations, security alerts, and (where opted into) promotional communications.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game offerings, and the overall user experience.

5Legal Basis for Processing

5.1 juta888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the services you have engaged juta888 to provide under the Terms & Conditions — including account management, financial transactions, and game service delivery.
• Legal obligation: Processing required to comply with juta888's obligations under its gaming licence, AML regulations, and applicable data retention laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement — where these interests are not overridden by your data protection rights.
• Consent: Where required and not covered by the above bases — including for non-essential marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6Sharing Your Personal Data

6.1 juta888 does not sell your personal data. Data is shared with third parties only in the following circumstances and only to the extent necessary:

• Payment processors: To process deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT TRC20.
• KYC / identity verification providers: To conduct age and identity verification as required by licensing obligations.
• Fraud prevention and AML service providers: To screen transactions and accounts against financial crime databases.
• Game studios and content providers: Limited technical data (such as session identifiers) may be shared with licensed game studios to enable gameplay functionality.
• Regulatory authorities: juta888 may be required to disclose player data to its licensing authority, law enforcement agencies, or other competent regulatory bodies in response to lawful requests.
• Service providers: Cloud hosting providers, cybersecurity services, and customer support platform providers — subject to data processing agreements requiring appropriate security standards.

6.2 All third-party processors engaged by juta888 are required to handle personal data in accordance with applicable data protection standards and may not use your data for their own commercial purposes beyond the service they are contracted to provide.

7Cookies & Tracking Technologies

7.1 juta888 uses cookies and similar technologies on juta888.co to enable core platform functionality, maintain your login session, and analyse platform performance. The categories of cookies used are:

• Strictly necessary cookies: Essential for the platform to function — including authentication tokens, session management, and security features. These cannot be disabled.
• Performance cookies: Anonymous analytics data used to understand how players navigate the platform and to identify technical issues.
• Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations to improve your experience.

7.2 juta888 does not use third-party advertising or targeting cookies. No cookie data from juta888 is shared with advertising networks or used to build advertising profiles about you.

7.3 You may configure your browser to block or delete cookies, though doing so may impair certain platform functionality. For strictly necessary cookies, no opt-out is available as they are required for the service to operate.

8Data Security

8.1 juta888 implements technical and organisational security measures appropriate to the risk level of the data processed, including:

• SSL/TLS encryption on all data transmitted between your device and juta888's servers;
• Encryption of sensitive data at rest in juta888's databases;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of juta888's infrastructure;
• Session management controls including automatic timeout of inactive sessions.

8.2 You are responsible for maintaining the security of your own juta888 account credentials. juta888 will never ask you to share your password via live chat, email, or any other channel. If you suspect that your account has been compromised, contact juta888 support immediately via live chat.

8.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, juta888 will notify affected individuals and, where required, relevant regulatory authorities, in accordance with applicable notification obligations.

9Data Retention

9.1 juta888 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by law or regulatory obligation. General retention periods applied by juta888 are as follows:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity data: Retained for three (3) years from the date of each session, unless required for longer by an ongoing regulatory inquiry or dispute.
• Customer support communications: Retained for two (2) years from the date of last interaction.
• Technical logs: Retained for up to twelve (12) months unless needed for security investigations.

9.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised, unless an exemption applies.

10Your Data Protection Rights

10.1 Subject to applicable law and regulatory obligations, you have the following rights in relation to your personal data held by juta888:

• Right of access: To request a copy of the personal data juta888 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the original purpose, subject to overriding legal retention obligations.
• Right to restrict processing: To request that juta888 restricts the processing of your data in certain circumstances.
• Right to object: To object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, submit a request via live chat or email to [email protected]. juta888 will respond within 30 days. Identity verification may be required before a request is processed.

10.3 juta888 cannot action requests that would conflict with its legal obligations — for example, deleting AML-required records before the end of the mandatory retention period.

11Minors

11.1 juta888 is strictly an adult platform. The Services are not directed at, and may not be used by, any person under the age of 21. juta888 does not knowingly collect personal data from individuals under 21 years of age.

11.2 If juta888 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be closed and the data deleted, subject to any retention required for regulatory purposes.

11.3 If you have reason to believe that a minor has registered a juta888 account, please contact juta888 support immediately via live chat.

12International Data Transfers

12.1 In the course of providing the Services and operating the platform, personal data processed by juta888 may be transferred to and stored on servers located outside of Malaysia. Where such transfers occur, juta888 ensures that appropriate safeguards are in place — including contractual protections with data processors — to maintain a level of data protection equivalent to that applicable in the territory of the juta888 licensing jurisdiction.

12.2 By using juta888, you acknowledge and consent to the transfer of your personal data outside of Malaysia to the extent described in this Policy.

13Changes to This Privacy Policy

13.1 juta888 may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable legal requirements. The date of the most recent revision is displayed at the top of this page.

13.2 Material changes to this Policy will be notified to registered players via email to the registered address and/or by a prominent notice on the juta888 platform. Your continued use of the platform following such notification constitutes acceptance of the revised Policy.

13.3 We encourage you to review this Privacy Policy periodically to remain informed about how juta888 handles your personal data.

14Contact Us — Privacy Enquiries

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by juta888, please contact the support team via:

• Live Chat: Available 24/7 on juta888.co in Malaysia Standard Time (MST).
• Email: [email protected] (displayed as plain text — not a clickable link). Response within 2 business days.

14.2 juta888 does not provide a telephone support channel. All privacy enquiries should be directed via live chat or the email address above.

14.3 This Privacy Policy should be read alongside the juta888 Terms & Conditions and Responsible Gaming policy.